Return FAQS
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What is your return policy?
We accept returns within 30 days of your purchase. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
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Are there items I can’t return?
Yes, the following items cannot be returned:
• Supplements past their expiration date
• Gift cards
• Downloadable software products
• Certain health and personal care items
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What do I need to process a return?
You’ll need a receipt or proof of purchase. Items that are damaged, missing parts, or not in their original condition due to reasons not caused by us are not eligible for return.
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Can I return an item after 30 days?
Unfortunately, we cannot accept returns or process refunds after 30 days.
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How do I ship a return?
To return your product, please mail it to:
235 Red Hawk Rdg, San Antonio, TX 78258, United States.
You are responsible for return shipping costs, which are non-refundable. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
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When will I receive my refund?
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
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What should I do if I haven’t received my refund?
If your refund hasn’t posted:
1. Double-check your bank account.
2. Contact your credit card company, as posting times may vary.
3. Reach out to your bank for processing delays.
If you’ve done all this and still haven’t received your refund, please contact us at [Insert Support Email].
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Can I return sale items?
Unfortunately, sale items cannot be refunded. Only regular-priced items are eligible for returns.
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What if my item is defective or damaged?
If your product is defective or damaged, we’ll replace it with the same item. Please email us at [Insert Support Email] to initiate an exchange and mail the item to:
235 Red Hawk Rdg, San Antonio, TX 78258, United States.
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How do returns work for gifts?
If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the return value. Once we receive the item, we’ll mail you a gift certificate.
If the gift wasn’t marked or was shipped to the gift giver, the refund will go back to them, and they’ll be notified of the return.
Shipping FAQS
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How much does shipping cost?
Shipping costs vary based on location and are calculated during checkout. Please note that return shipping costs are non-refundable.
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Can I track my shipment?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s delivery status.
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What happens if my return is lost in transit?
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Unfortunately, we cannot guarantee we’ll receive your returned item without tracking information.